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How to Register Call Centre in India?

Other Service Providers (OSP) are the service providers of IT and telecommunication services.OSP can take telecom services from authorized telecom service providers. These services can be provided in the field of banking, medicine, e-commerce, aviation, education etc. Telecom resources are telecom facilities used by OSP. There are two types of OSP-Domestic and International

OSP services need to get registered through Department of Telecommunication(DoT). Services can be provided according to the terms and conditions formulated by Telecom commission in February,2000.There are certain services like Call Centre, IT services, and Telebanking.

 Requirement of OSP Registration

  • Incorporation Certificate of the Company.
  • Memorandum of Association and Articles of Association
  • Board Resolution or Power of Attorney authorizing the authorized signatory with attested signatures
  • Nature of business or activities of the proposed OSP
  • Director’s List of the company
  • The present shareholding pattern of the company and equity details.
  • A number of seats in the Call Centre.
  • Schematic diagram of the call centre layout and details of equipment.
  • Address of the location connected with leased lines or where incoming only PSTN lines are terminating.
  • The bandwidth of the leased lines.

Steps to Register

  • First, you need to visit website www.dotosp.gov.in
  • Fill Form 1where all the information about the services are needed to fill.
  • Submit the important document mentioned above. The document should certify from the company secretary, Director, Statutory auditor or Public notary.
  • After it, the authority makes necessary verification and it grants the license valid up to 20 years from the date of such application.
  • The company can have more than one OSP which requirement an amendment.
  • The processing fee is to be paid Rs.1000 can be in the form DD other banking norms.

Terms and Condition

  • Telecom Resources of OSP should be from an Authorised Telecom Service Provider
  • After examination of a network diagram of the network proposed to be set up by the OSP from Authorised Telecom Service Provider.
  • OSPs should submit a copy of the network diagram approved by the Telecom Service Provider to VTM Cells for records and verification.
  • OSP can have internet connectivity from the Authorised Internet Service Provider.
  • Permission is to OSP to share the Telecom bandwidth with other activities of the same Company or group of companies.
  • Restriction has been proposed that the OSP shall not, without the prior written consent. Directly or indirectly, assign or transfer this Registration in any manner.
BPO business in India

Before knowing the process to establish the BPO business let’s first educate us about BPO. BPO stands for Business Process Outsourcing which is considered to be one of the fastest growing industries in India. Why BPO business is growing so fast in India is the relevant question. The answer is due to some of the factors which favour the Indian such as economy of scale, cost advantage, utilization improvement and many more.

The key word in BPO business is Outsourcing which is the old aged management concept of having specialisation. In simple terms, outsourcing of a particular process of the business which is just incidental to the main business is the basic premise. This business is simply based on the concept of specialisation. Colloquially, we can say if you are managing your whole business but you feel that there are few areas where you are lacking some skills then you get those things done by someone else who is an expert in that particular fields. In this way, you can focus on your core skills very well and can easily deviate your attention from the trivial issues. I hope by now you understand the concept on the basis of which the whole industry of BPO has been built.

Services offered by BPO in India:

  1. Customer support services: This covers services like call center which resolve consumers’ queries.
  1. Technical Support services: This covers services like product installation, after-sale services, problem resolution for computer software, hardware, peripherals and internet infrastructure.
  1. Telemarketing services: Contact the potential customers, and creating the customer interest in the services or product.
  1. Book keeping and accounting services: This includes managing customers’ ledger accounts, receivables, accounts payable, financial statements, bank reconciliation statement.
  1. Online research: Internet search, product research, market research, surveys, web research etc.

Legal framework:

Form of business entity

BPO is basically a plan and set up that plan you have to give a shape to your business you must give a certain form to your plan. It simply means that you should decide which form of business entity you want to set up because you can start your business as a sole proprietorship, partnership firm, LLP, private limited company etc. Each of these entities has its own advantages and disadvantages. So, be careful while choosing any of these entities. But still as per the general opinion of the people, most of the business structure is built as a private limited company. A Private limited company is very easy to manage as compared to the other type of business forms. The most important feature is the limited liability of the owners of the business and transferability or selling of business at much higher prices.

OSP registration

OSP stands for other service providers. Basically, whatever be the service which just have been discussed are required to obtain the OSP registration. OSP registration has been granted by the department of telecommunication by filing a requisite application along with necessary documents. The followings are documents which are required to obtain the OSP registration:

  1. Certificate of Incorporation (COI)
  2. Memorandum of Association and Articles of Association
  3. Board Resolution or POA(Power of attorney)
  4. A brief summary on the nature of business
  5. The present shareholding pattern of the company.

Service Tax registration

Since BPO is the services oriented industry, therefore, we cannot forget the service tax laws in India. Service tax registration is mandatory in case the value of the taxable service provided exceeds Rs. 9 lakh. Besides obtaining registration under the service tax laws, there are some other compliances are also required such as depositing of service tax and filing return on half yearly basis. 

These are some of the most relevant laws which are applicable to the BPO type business. There are plethora of laws which can be applicable to the business namely labours laws and shop and establishment registration etc.


To know more about OSP Registration, www.registrationwala.com

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